Website Privacy Policy

Prebble Counseling Services LLC

Effective Date: 05/12/2026

At Prebble Counseling Services LLC, your privacy and trust are a top priority.

This Website Privacy Policy explains how we collect, use, and protect information

when you visit our website or contact us through it.

Who We Are

Prebble Counseling Services LLC is an online psychotherapy practice owned and operated by Christine M Prebble, MS, BSL, NCC, LPC.

Chris is a Licensed Professional Counselor (LPC) in Pennsylvania and registered to provide telehealth services in Florida and South Carolina.

This Privacy Policy applies to our public website only. It does not cover information you share during the course of clinical services. Clinical information is governed by our Privacy Policy and Notice of Privacy Practices as well as applicable HIPAA regulations.

Contact: Prebble Counseling Services LLC

Email: [email protected]

Phone: (570) 678-2223

What This Policy Covers

This policy describes:

What information we collect when you visit our website
How that information is used
What tracking technologies we use and why
How you can manage your preferences
How to contact us with questions

This policy does not apply to third-party websites linked from our site, or to the secure client portals used by existing clients. Those platforms maintain their own privacy policies.

Information We Collect

3a. Information You Give Us

When you submit the contact form on our website, we collect:

Full name
Email address
Subject line
Your message

A notice on the form instructs visitors not to include sensitive medical information in their submission. We use contact form data only to respond to your inquiry. We do not use it for marketing without your explicit consent.

3b. Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and tracking scripts. This may include:

Pages you visit and how long you spend on them
The page, link, or search result that referred you to our site
Whether you completed a form submission
General browser and device type information

This data does not identify you by name. It helps us understand how visitors find and use our site so we can improve it.

Tracking Technologies We Use

Our website uses cookies and similar browser storage technologies. A cookie is a small file placed in your browser. Some are necessary for the site to work. Others help us understand how visitors interact with our content.

4a. Cookie Consent Banner

Our website displays a cookie consent banner to all visitors, regardless of location. The banner asks you to opt in before non-essential cookies are placed. Your consent is stored for 14 days. You can withdraw consent at any time by clearing your browser cookies or adjusting your browser settings.

The banner links to this Privacy Policy so you can review what is being collected before making a choice.

4b. FEA Create (Website Analytics & Form Tracking)

Our website uses FEA Create to track page views and form submissions. This helps us understand which pages are being visited and whether contact forms are being completed. The data collected is used solely to improve our website — not to build advertising profiles or target you with marketing.

The following cookies and browser storage items may be set by FEA Create:

Cookie Key / Type - Duration - Purpose - Category

cookie-config / Persistent – 6 months - Stores your cookie consent preference - Essential

msgsndr_id / Persistent – 365 days - Identifies visitor for contact activity tracking - Essential

_ud / Persistent - Retains form and survey data entered (no payment info) - Essential

contactResponse / Session - Temporarily holds contact form submission data - Essential

user_data_[id] / Persistent - Stores calendar and form details entered - Functional

lead-connecter-text-widget-input-values / Persistent - Saves chat widget inputs so you do not have to retype them - Functional

v3_first_session_event_[id] / Session – 30 min - Records landing page and referral source on first visit - Analytics

v2_contact_session_[id] / Persistent – 7 days - Assigns a unique session ID for visit tracking - Analytics

v2_session_history_[id] / Persistent – indefinite - Logs session history for site analytics - Analytics

v2_history_[id] / Persistent – indefinite - Tracks pages visited and time spent on each page - Analytics

4c. Google Analytics and Google Tag Manager

We previously used Google Analytics and Google Tag Manager on this website. We have discontinued their use. Any Google Analytics cookies set during that period have expired or can be cleared through your browser settings.

4d. What We Do Not Do

We do not:

Use tracking data to serve targeted or behavioral advertising
Sell your information to any third party
Collect sensitive health information through our public website
Use tracking tools that identify you by name without your direct input

How We Use the Information We Collect

Information collected through our website is used to:

Respond to contact form inquiries
Understand how visitors find and use our website
Improve the content and structure of our site
Maintain the basic functionality of our web forms and pages

We do not use your information to make automated decisions about you, build advertising profiles, or share your data with marketing partners.

Third-Party Services Embedded on Our Website

Our website embeds tools and widgets from third-party services. These services operate independently and are governed by their own privacy policies. When you interact with or load a page containing these tools, those services may set their own cookies.

FEA Create — Tracks page views and form submissions on our site. Data is used solely to help us understand how visitors use our website. Data Protection: https://feacreate.com/data-protection

Mentaya (Zaya Health Inc.) — We embed a Mentaya insurance benefits checker widget on our site so prospective clients can verify their out-of-network benefits before scheduling. When the widget loads, Mentaya may set its own cookies and collect data according to its own privacy policy. We do not control what Mentaya collects through their widget. Mentaya states they are HIPAA compliant. Privacy Policy: https://mentaya.com/privacy

Cookie Policy: https://mentaya.com/cookies

Credly — We display a Credly digital credential badge on our site to verify professional certifications. Credly may set cookies when the badge loads. Privacy Policy: credly.com/privacy

Cloudflare — Our website uses Cloudflare for security and performance. Cloudflare sets a cookie (__cf_bm) to detect and manage automated bot traffic. This cookie does not track you for advertising purposes. Privacy Policy: cloudflare.com/privacypolicy

We do not sell or rent your personal information to any third party. We may also share information when required by law or to protect the safety of our clients or practice.

Data Retention

Contact form submissions are retained as long as needed to respond to your inquiry and maintain reasonable business records. Tracking data collected through FEA Create is subject to that platform's own data retention policies.

You may request deletion of contact information you submitted to us by emailing:

[email protected].

Managing Cookies and Tracking

You have two ways to manage cookie tracking on our site:

Cookie consent banner: When you first visit our site, the banner gives you the option to accept essential cookies only or accept all cookies. You can change your preference by clearing your browser cookies, which will cause the banner to reappear on your next visit.

Browser settings: You can also manage or disable cookies directly through your browser settings. Most browsers allow you to view and delete stored cookies, block cookies from specific sites, and set alerts when cookies are placed.

Be aware that blocking all cookies may affect how our website functions — for example, form submissions may not complete correctly.

Children's Privacy

Our website is intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information through our site, please contact us at [email protected] and we will delete it.

Your Privacy Rights

Regardless of where you are located, you have the right to:

Know what personal information we have collected about you through this website
Request correction of inaccurate information
Request deletion of your information, subject to legal limitations
Opt out of any sale of your data — we do not sell data

Because we serve clients in Pennsylvania, Florida, and South Carolina, these rights apply to all visitors to our site. To exercise any of them, contact us at [email protected].

Security

We take reasonable steps to protect information submitted through our website. Contact forms transmit data over encrypted connections. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

Our public website does not collect, store, or transmit protected health information (PHI). Clinical information shared in the course of therapy is handled through HIPAA-compliant platforms that are separate from this website.

Third-Party Links

Our website may contain links to other sites — including our client portal, scheduling platforms, and external resources. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our website after changes are posted constitutes your acknowledgment of the updated policy.

Material changes — such as adding new tracking tools or changing how we use your data — will be noted clearly when the policy is updated.